PRIVACY POLICY

Last Updated: 8th January 2026

  1. Introduction Welcome to the privacy policy of Chartwell International Limited (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or engage our services for Foreign Exchange (FX) or Business Finance solutions and tell you about your privacy rights and how the law protects you.
  2. Important Information and Who We Are Controller Chartwell International Limited is the controller and responsible for your personal data. Contact Details If you have any questions about this privacy policy, please contact us using the details below:
  • Full name of legal entity: Chartwell International Limited
  • Postal address: 8 Viceroy House, Mountbatten Business Centre, Millbrook Road East, Southampton SO15 1HY, United Kingdom.
  • Email address: dpc@chartwellinternational.co.uk
  1. The Data We Collect About You We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
  • Identity Data: First name, last name, username, title, date of birth.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account details and payment card details.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us or our partners.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
  • Profile Data: Your interests, preferences, feedback and survey responses.
  • Usage Data: Information about how you use our website and services.
  1. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • Performance of a Contract: Where we need to perform the contract, we are about to enter into or have entered into with you (e.g., arranging a finance facility or opening an FX account).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., Anti-Money Laundering checks).
  1. Disclosures of Your Personal Data To provide our services, we may have to share your personal data with the parties set out below:
  • Foreign Exchange Partners: Specifically, Sciopay Ltd (or other authorised partners) for the purpose of opening trading accounts and facilitating currency transactions.
  • Lenders: A panel of third-party lenders and financial institutions for the purpose of assessing your eligibility for business finance.
  • Credit Reference Agencies: To assess your creditworthiness. Note that lenders may perform a “hard” credit search which leaves a footprint on your file.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • Regulators: HM Revenue & Customs, the FCA, and other authorities.
  1. International Transfers We generally do not transfer your personal data outside the UK or the European Economic Area (EEA). However, our FX partners or Lenders may have operations outside these areas. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the specific safeguards approved by the UK Government is implemented.
  2. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
  3. Data Retention We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
  4. Your Legal Rights Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.